Question 1

What wax do you use for candles and melts?

Accepted Answer

We use soy wax selected for quality home fragrance. Scent details appear on each product when published.

Question 2

How do I care for candles and wax melts?

Accepted Answer

Trim wicks, burn within sight, and follow warmer instructions for melts. See product care notes for specifics.

Question 3

Do you ship across Canada?

Accepted Answer

Yes — we deliver within Canada only. Standard delivery is a $10 flat rate for orders up to 11 lbs. For orders above 11 lbs, shipping rates are higher; updated pricing will be shared once confirmed.

Question 4

Can I request a custom piece?

Accepted Answer

Absolutely. Share your vision through our contact form — colours, wording, occasion, and timeline — and we’ll follow up.

Question 5

Where can I use a freshie?

Accepted Answer

Freshies are popular in cars, closets, and small spaces. Place away from intense heat and keep out of reach of children and pets.

Question 6

What is your return policy?

Accepted Answer

Our shipping and returns policy is currently a draft pending review. Personalized and custom items are typically final sale unless there is a quality issue — contact us and we’ll help.

Question 7

Is local pickup available?

Accepted Answer

Yes. Local pickup can be selected when enabled. Timing and details are confirmed after your order is ready.

Question 8

What payment methods do you accept?

Accepted Answer

When online checkout is enabled, secure card payments are processed through Square. We’ll confirm available methods at purchase time.

Question 9

Are your products handmade?

Accepted Answer

Yes. RW Designs Canada creations are thoughtfully handcrafted with attention to detail and quality materials.

Question 10

What personalization options are available?

Accepted Answer

Depending on the product, you may choose names, initials, dates, short messages, colours, or wording. Options are listed per item when available.

Question 11

How long does production take?

Accepted Answer

Production times vary by item and personalization. Timelines are confirmed at checkout or by email.

Question 12

What if my order arrives damaged?

Accepted Answer

Please contact us promptly with photos and your order details so we can make it right.

Question 13

Do you publish all prices online?

Accepted Answer

Some catalogue items may show contact-for-pricing while details are finalized. Reach out for current availability and quotes.

Question 14

Can I change personalization after ordering?

Accepted Answer

Please double-check details at checkout. Changes may not be possible once production has started.

Question 15

When am I charged for custom orders?

Accepted Answer

Custom work may require a deposit or full payment before production. We’ll outline payment steps when confirming your request.

Question 16

Will I be notified when pickup is ready?

Accepted Answer

Yes. We’ll share pickup instructions once production is complete and your order is ready.

Question 17

How long does the scent last?

Accepted Answer

Longevity varies by fragrance, airflow, and environment. Many enjoy a noticeable scent for several weeks.

Question 18

How does the custom order process work?

Accepted Answer

We review your idea, confirm feasibility, outline timeline and pricing, then begin production once details are approved.

Question 19

How should I care for wood signs and engraved items?

Accepted Answer

Dust gently and avoid harsh cleaners. Indoor display is recommended unless noted otherwise. Material-specific tips ship with your piece.

Question 20

How should I burn my candle safely?

Accepted Answer

Trim the wick before each burn, keep within sight, and away from drafts, children, pets, and flammable items. Follow all care notes included with your order.

Frequently asked questions